MYBESTFRIENDS accepts the exchanges / returns of any unused product within 14 days from delivery. However, 'Special Orders' cannot be exchanged or returned.
Please bear in mind that the return shipments needs to be tracked and paid by the customer. We also expect the returned products to be undamaged and in their original packaging.
MYBESTFRIENDS should be notified within 2 business days in case of any incorrect or faulty item.
You'll get an e-mail as soon as we receive your return, and we will inspect the condition of the returned product. All lawful refunds will reimbursed within 10 business days.

To arrange an exchange or return, please e-mail us at